Bookings
A booking is confirmed only when we reply to your enquiry and agree the date, time, and price. Submitting an enquiry does not, by itself, confirm a booking.
Payment
Payment is due as stated in your quote. We accept the payment methods listed in the quote.
Cancellations
Please give at least 48 hours’ notice to cancel or reschedule. Late cancellations may incur a charge. Any cancellation charge must be explained and agreed before your booking is confirmed, and must be fair and reflect our actual loss.
If you are a consumer booking online, by phone, or away from our business premises, you may have a statutory right to cancel within 14 days of the contract being made. If you ask us to start cleaning during that period, we will seek your express request before starting. If you then cancel, you may need to pay for the service already provided. You lose that cancellation right once the service is fully performed only if you expressly requested early performance and acknowledged that consequence. Contact us using the details below to cancel. These terms do not limit your statutory cancellation rights.
Our service
We will carry out the cleaning as described in the quote, with reasonable care and skill. If anything is not to the agreed standard, contact us within 72 hours and we will return to rectify it free of charge.
The 72-hour re-clean promise is in addition to your statutory rights. It does not prevent you from raising a complaint or seeking a remedy after that period where the law provides one.
Liability
We are fully insured. For business customers, our liability is limited to the cost of the cleaning service provided, to the extent permitted by law. For consumers, we remain responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing in these terms affects your statutory rights.
Contact
For any questions, booking changes, cancellations, or complaints, email info@mobritecleaningservices.co.uk or call 07377 819947.